I was confused when I got the box. I couldn't figure out what all the white knobs with prongs were for. I tried to reach you on chat - never got there. Emailed you twice, no response. Was so worried I'd do something wrong & wreck it I left it for a week till I understood - those are the hydro plug ins for other countries. duh. I can't stand technical challenges, which for me are so irritating. The instructions are too brief! Maybe some of us don't automatically know the diff between USP port A & C. Eventually, figured out how to charge it. And wear it every day. I suggest you print an extra insert showing and naming the parts and how they connect, for us non-techno people out there. Was surprised you never answered either email. Even though to some it was probably goofy. But I love using it, I never forget, though I often can't be bothered with face serums and creams. It's the lazy person's anti-aging skin solution. Even after only 9 or 10 sessions I think my face looks healthier, so glad I was able to buy it.

Been using since last July or August … try to use every day, but on average every 3-3 days … I am now 66 years young and I notice drastic improvement with skin tone, color, facial muscles and and wrinkles … what wrinkles … lines disappearing before my eyes …a must have …

I ordered a mask to help my senior skin combat occasional break outs, too often for my liking. I still seem to feel the beginning of a “zit” or two and the mask, I feel, way lays further development. I look forward to seeing more results as time goes on since it’s only been about 4 weeks. I would recommend this product.

I’m absolutely obsessed with this face mask ! And this company I started with a mini panel and regretted not upsizing my decision to the large one I loved it so much which you can do the face with but this mask is so convenient to use you can be cleaning while treating your face … I can definitely see results already and the customer service team is next level as I had a minor issue which they resolved so quick I was amazed ! Love infraredi products and they are Canadian !